Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day satisfaction guarantee. If your gear doesn't meet your professional standards, we offer a streamlined return and exchange process to ensure your creative workflow remains uninterrupted.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return or exchange.

2

Receive Return Authorization

Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our service center.

3

Pack and Ship

Securely pack the item in its original Viltrox packaging, including all accessories, manuals, and protective caps, and clearly mark the RMA number on the outside of the box.

4

Inspection and Refund

After our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing