Frequently Asked Questions
Everything you need to know about your Viltrox gear and orders.
What is the warranty period for Viltrox lenses and adapters?
All Viltrox lenses and electronic adapters come with a standard one-year limited warranty covering manufacturing defects from the date of purchase.
Do Viltrox lenses support autofocus on all camera bodies?
Most of our modern lenses support high-speed Eye-AF and internal focus. Please check the specific product compatibility list for your camera mount (E-mount, X-mount, Z-mount, or L-mount) to ensure full functionality.
How can I update the firmware on my Viltrox product?
You can download the latest firmware from our official website. Connect your device to a computer via the built-in USB port on the lens or adapter and drag the firmware file into the device folder.
How long does international shipping take?
Orders are typically processed within 1-2 business days. International shipping generally takes 7-15 business days depending on the destination and selected shipping method.
What is your return policy for electronic accessories?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.